Whitepaper
Building a Compliance-First Collections Operation
A governance framework for embedding conduct controls, audit trails, third-party oversight, and AI governance into recovery operations under the Malaysian Consumer Credit Act 2025.
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Compliance-First Collections
Through this whitepaper, you will be able to:
- Understand how the Consumer Credit Act 2025 reshapes collections operations in Malaysia.
- Map conduct rules, communication windows, and consent requirements to your workflows.
- Build audit trails and consent management into every customer touchpoint.
- Govern third-party agencies, vendors, and AI models with consistent oversight.
- Get a compliance readiness checklist to assess where your collections operation stands today.
