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Whitepaper

Building a Compliance-First Collections Operation

A governance framework for embedding conduct controls, audit trails, third-party oversight, and AI governance into recovery operations under the Malaysian Consumer Credit Act 2025.

Building a Compliance-First Collections Operation white paper cover
Cover Ready Compliance-First Collections

Through this whitepaper, you will be able to:

  • Understand how the Consumer Credit Act 2025 reshapes collections operations in Malaysia.
  • Map conduct rules, communication windows, and consent requirements to your workflows.
  • Build audit trails and consent management into every customer touchpoint.
  • Govern third-party agencies, vendors, and AI models with consistent oversight.
  • Get a compliance readiness checklist to assess where your collections operation stands today.

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