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Kollections

Enterprise Debt Collections System

Kollections
Scoring Engine — Risk, Behaviour & Profile
Dynamic Worklist Generation & Assignment
Profiling and Segmentation
Reports of Kollections
Unified Multi-Product & Multi-Host Systems
Profiling and Segmentation
On-line Performance Monitoring
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Kollections
01

One-Stop Center Collector’s
Dashboard Workstation

A One Stop Centre for all the Accounts assigned to the teams. Allowing collectors to focus their activity based on system advise & priority to optimize customer reach & recovery effort.

  • The colour of the quadrants change depending on accounts in that state
  • Gamification for ranking & performance tracking allows for team’s self-management
  • Provides a bird’s eye view of the collector’s performance
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02

Work Allocation
and Assignment

Streamline your operations with intelligent assignment rules and instant notifications to ensure every case is handled efficiently and on time.

  • Automated Allocation of cases – In-house & 3rd parties
  • Configurable Alerts & Triggers
  • Automated Notifications & Reminders
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03

One-Stop Center Customer
Info, Patterns & Alerts

The Customer & Account Management consists of a consolidation of different Financing products and collection information grouped logically. KollectApps adopts the concept of Information push rather than the Collector searching for information.

  • The Customer – Quick Access provides a summarized view of key triggers and alerts on a Customer & Account
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04

Treatment Action Workpad
Rich & Mature Features

Equip your teams with a comprehensive suite of tools designed to handle every stage of the collection and recovery process seamlessly.

  • Promise to Pay (PTP)
  • SMS, Email & Letter
  • Place a Call
  • Settlement Plan
  • Waiver
  • Forensic
  • R & R
  • Management Approval
  • Manual Escalation
  • Visitation
  • Repossession
  • DCA Request
  • TPS (Skip Tracing)
  • PDC
  • Dispute
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05

Holistic Collections Action
History-Consolidated View

The History section provides a consolidated view of all Actions created for a specific Account. This approach drastically improves efficiencies and reduces the toggle time for Collectors searching for information.

  • Filter options available by Account Number, Action Type, and Date Range
  • Invoke specific actions TAW (full action details) directly from the History listing
  • Customer Quick Access provides a summary listing of all actions performed
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06

Management Console
Monitoring Team’s KPI

KollectApps continuously provides live reporting in addition to generating pre-scheduled reports. The Dashboards and Table Listings are designed for Reporting and exporting of data in real time.

  • Live KPI tracking via: Activity Analysis, Collector Analysis, and Supervisory Monitoring
  • Performance metrics: Payment Summary and Actions Summary
  • System insights: Login & Usage Info
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The Rest of the Platform

Explore the rest of the platform.

Each capability works on its own and reinforces the others when combined. Continue through Kollect*Apps.

02

Kollect*Recovery

Recovery Management

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03

Kollect*Dialer

Dialer & Call Center Capabilities

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04

Kollect*Report

Reports, Templates & Letters Generation

Explore
05

Kollect*Agency

Debt Collection Agency Management

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06

Kollect*Legal

Legal Process and Law Firm Management

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07

Kollect*Write-off

Financial Computation & Write-off

Explore
08

Kollect*Analytics

Multi-dimensional Cubes & Analytics

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Email:[email protected]
Phone:+603 8605 3378
Whatsapp:+6016-213 9873
Office Hours
Monday – Friday
9:00 AM – 6:00 PM (MYT, GMT+8)
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