Customer Portal

Self-Service

Customer Self-service portal for online access to Invoices, SOA and other information

Customers are able to provide online promise to pay and other interactions, without human intervention

Information access is available via the web application and mobile

e-Invoices and e-SOA easily emailed to the customers

Online e-invoicing adheres to PEPPOL standards for online Invoice exchange in XML

e-Invoices and SOA are rendered as PDF for the end Customer to review

Self-Service Customers Are Seeking To

Provides a built-in payments workflow for payment initiation to execution (maker-checker)
Supports multiple payment gateways for direct online banking payments
Supports credit cards payments for invoices online

Payments made by the Customers via the Bank’s CDM, can still be linked to the Invoice(s) via KollectValley, online.
Minimize the dependencies on personal in-boxes of email or Whatsapp that store bank payment deposit slips.
Put everything online for easy storage and retrieval.

The Dispute History console allows the customer to raise and track any dispute(s) via the portal which is escalated to the Paradigm team.
The Dispute Summary provides a listing of all disputes along with its associated dispute details.
The customer is able to Add Messages to existing In Progress disputes to interact with Paradigm’s internal team on the dispute.
Selecting the Treatment ID would invoke a pop-up with all the details of the Dispute raised including the supporting documents uploaded.

Allows for the Customer to request for specific adjustments to be made to an Invoice
Generates a CN / DN to be posted back to the ERP
Ensures reduced errors or issues with billings